Refund policy

Because our items are handmade and produced in small batches, all sales are final unless noted below.

Exceptions

• If your item arrives damaged or fails due to a material issue within 30 days of purchase, you’re eligible for a replacement.
• Should your item arrive unassembled, you should be able to pop it back together but depending on the nature, you're eligible for a replacement.
• If you item(s) are damaged, we’ll issue a refund or replacement in the event that item is out of stock.
• Damage caused by user error isn’t eligible.

How to file a claim

• Submit a claim on the contact page within 7 days of delivery for items damaged on arrival (and within 30 days of purchase for material issues).
• Include your order number.
  

Timing

• Approved replacements are processed within 5-10 business days (Monday–Friday, excluding holidays).
• Approved refunds are processed within 5 business days.
• Returns are not required unless we specifically request one.